Website Terms & Conditions

Last Updated: September 22, 2026

Welcome to BAVNELORA™.

These Website Terms & Conditions govern your access to and use of bavnelo.com, including the website, online store, product pages, checkout functions, customer service features, content, and other services made available through the site.

BAVNELORA™ is owned and operated by Shenzhen Qingyunxinke Technology Co., Ltd.

Throughout these Terms, the words “BAVNELORA™,” “we,” “us,” and “our” refer to Shenzhen Qingyunxinke Technology Co., Ltd., unless the context indicates otherwise.

By accessing the website, placing an order, or otherwise using our services, you acknowledge that you have read and agree to these Terms together with the policies referenced on this website.

If you do not agree with these Terms, please discontinue use of the website.

1. Business Identity

The online store available through bavnelo.com is operated under the following business information:

Brand / Trademark: BAVNELORA™
Owner: ChenWenji
Primary Domain: bavnelo.com
Legal Company Name: Shenzhen Qingyunxinke Technology Co., Ltd.

Business Address:
Room A1311, Building 9, Zone 2,
Shenzhen Bay Science and Technology Ecological Park,
No. 3609 Baishi Road, Gaoxin District,
Nanshan District, Shenzhen

Customer Support Email: service@bavnelo.com
Customer Service Phone: +86 18976631831

Shenzhen Qingyunxinke Technology Co., Ltd. operates bavnelo.com under the BAVNELORA™ brand and is responsible for the operation of the website and customer service associated with purchases made through the site.

2. Eligibility to Use Our Store

You may use our website only in accordance with applicable law.

By placing an order, you represent that you have the legal capacity required to enter into a purchase transaction in your jurisdiction.

If you allow another person, including a minor under your supervision, to access our website through your device or account, you are responsible for ensuring that such use complies with applicable requirements.

You may not use our website for unlawful, fraudulent, deceptive, or unauthorized activity.

3. Customer Information

Certain website features or purchases may require you to provide information such as:

Your name
Email address
Telephone number
Billing information
Shipping address
Payment information
Other information reasonably required to complete a transaction

You agree to provide information that is accurate, current, and complete.

We are not responsible for delays or delivery problems caused by inaccurate or incomplete information supplied by the customer.

Please update us promptly if important order information changes before fulfillment.

4. Customer Accounts

Where account functionality is available, you are responsible for maintaining the confidentiality of your login credentials.

You should not:

Share passwords with unauthorized persons
Allow others to misuse your account
Attempt to access another customer's account
Sell or transfer an account without authorization

Please contact us if you reasonably believe your account or login credentials have been compromised.

We may restrict account access where reasonably necessary to protect customers, the website, or our business.

5. Product Information

We aim to present product information in a clear and reasonably accurate manner.

Product pages may contain information such as:

Product names
Images
Colors
Dimensions
Materials
Features
Variations
Availability
Pricing

However, the appearance of a product may vary slightly from what is displayed on a screen because of lighting, photography, monitor calibration, device settings, manufacturing variations, or other reasonable factors.

Such minor differences do not necessarily indicate that a product is defective.

6. Product Availability

Products are offered subject to availability.

We may, where reasonably necessary:

Update product specifications
Change available variations
Limit quantities
Remove unavailable products
Discontinue products
Correct listing information

Availability shown on the website may occasionally change before an order is fully processed.

If we cannot fulfill an order after payment has been received, we will provide an appropriate remedy, which may include cancellation and refund of the affected item.

7. Placing an Order

When you submit an order through bavnelo.com, you are requesting to purchase the selected products under the information displayed during checkout.

Please review the following before submitting an order:

Product selection
Quantity
Variation or style
Shipping address
Billing information
Shipping charges
Order total
Payment method

An automated order confirmation acknowledges receipt of your order but does not prevent us from conducting reasonable payment, fraud, inventory, or fulfillment checks.

8. Order Acceptance

We reserve the right, where reasonably necessary and permitted by law, to reject or cancel an order.

Examples may include:

Payment authorization failure
Suspected fraudulent activity
Incorrect pricing caused by an obvious technical error
Product unavailability
Shipping restrictions
Incomplete customer information
Orders that violate these Terms

If an order is cancelled after a valid payment has been captured, the appropriate amount will be refunded through the applicable payment method.

Nothing in this section limits mandatory consumer rights.

9. Personal Use and Resale

Unless we agree otherwise in writing, products sold through bavnelo.com are intended primarily for ordinary customer purchases.

We may review unusually large quantities, repeated bulk orders, or activity that reasonably appears to involve unauthorized commercial resale.

This does not prevent legitimate purchases unless restrictions are necessary for inventory, fraud prevention, legal compliance, or other reasonable operational purposes.

10. Prices and Checkout

Product prices may change from time to time.

Unless otherwise stated, the amount applicable to your purchase is the amount displayed during checkout when the order is submitted.

Your final checkout total may include:

Product price
Shipping charges
Applicable discounts
Taxes where collected
Other charges clearly disclosed before payment

Where international duties, import taxes, or similar charges are not collected during checkout, they may be assessed separately by the destination country's authorities.

11. Payment

Available payment methods are displayed during checkout.

Depending on availability, customers may be able to pay using:

Eligible credit or debit cards
PayPal
Other payment methods shown at checkout

Payments may be processed by third-party payment service providers.

You agree to provide valid payment information and confirm that you are authorized to use the payment method submitted.

For additional details, please review our Payment & Checkout Information page.

12. Currency

Unless a different currency is expressly shown during checkout, transactions on bavnelo.com are generally presented and processed in United States Dollars (USD).

If your payment account is denominated in another currency, your bank or payment provider may apply:

Currency conversion
Foreign transaction fees
International processing fees

Such charges are determined by the relevant financial institution and are not controlled by BAVNELORA™.

13. Shipping and Delivery

Orders are processed and delivered according to our published Shipping & Delivery Policy.

Shipping and delivery estimates are provided for guidance and may be affected by:

Carrier operations
Customs processing
Weather
Public holidays
Local delivery conditions
Remote destinations
High-volume periods
Events outside our reasonable control

Please review the Shipping & Delivery Policy before purchasing.

14. Risk of Loss and Consumer Rights

Responsibility for products during delivery will be determined in accordance with the applicable shipping arrangement and mandatory consumer law.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted by applicable law.

If a package is lost, damaged, or materially affected during delivery, please contact us so we can investigate the shipment and determine the appropriate remedy.

15. Address Accuracy

Customers are responsible for reviewing their delivery information before submitting an order.

An incomplete or incorrect address may cause:

Delivery delays
Failed delivery
Return to sender
Additional shipping charges

If you notice an error after ordering, contact service@bavnelo.com as soon as possible.

Address changes cannot be guaranteed once fulfillment or shipment has begun.

16. Order Changes and Cancellations

If you want to cancel or modify an order, please contact us promptly.

We will make reasonable efforts to accommodate requests that are received before fulfillment has progressed too far.

Once an order has entered advanced processing or has shipped, a cancellation or modification may no longer be possible.

Where appropriate, the product may instead be handled under our Returns & Refunds Policy after delivery.

17. Returns and Refunds

Eligible purchases may be returned in accordance with our published Returns & Refunds Policy.

Our standard return period is generally 30 days from delivery for eligible products, subject to the conditions and exclusions described in that policy.

Certain jurisdictions may provide additional statutory cancellation, withdrawal, refund, or product-remedy rights.

Nothing in these Terms is intended to reduce mandatory consumer protections.

18. Incorrect, Defective, or Damaged Products

If your order arrives damaged, defective, incomplete, or materially different from what was ordered, please contact:

service@bavnelo.com

When relevant, provide:

Order number
Description of the issue
Product photographs
Packaging photographs
Shipping-label photographs

We will review the information and provide an appropriate resolution in accordance with our policies and applicable law.

19. Website Content

Unless otherwise stated, website materials such as:

Brand elements
Text
Graphics
Page layouts
Product photography
Logos
Illustrations
Design elements
Original website content

are owned by, licensed to, or lawfully used by Shenzhen Qingyunxinke Technology Co., Ltd. or the relevant rights holder.

Use of the website does not transfer ownership of intellectual property to the visitor.

20. Limited Permission to Use Website Materials

You may access and use the website for lawful personal shopping and informational purposes.

Unless permitted by law or authorized in writing, you may not:

Reproduce substantial website content commercially
Republish protected materials
Modify or distribute proprietary content
Copy branding for misleading purposes
Use website content to impersonate BAVNELORA™
Exploit intellectual property in an unauthorized commercial manner

Rights belonging to third parties remain the property of their respective owners.

21. User Reviews, Messages and Submissions

If you submit product reviews, suggestions, feedback, photographs, messages, or other content, you confirm that you have the right to provide that material.

Submitted content must not:

Violate intellectual property rights
Contain unlawful material
Include malicious software
Be intentionally deceptive
Harass or threaten others
Violate another person's privacy

Where legally permitted, you grant us permission to use legitimate feedback and submissions for purposes related to our business, website, products, customer service, or marketing.

22. Prohibited Conduct

You must not misuse bavnelo.com.

Prohibited activity includes attempting to:

Break applicable laws
Commit fraud
Impersonate another person
Circumvent website security
Introduce viruses or malicious code
Access systems without authorization
Scrape personal data unlawfully
Send spam or phishing communications
Interfere with checkout or payment systems
Infringe intellectual property rights
Use automated systems in a manner that materially disrupts the website
Exploit technical vulnerabilities

Access may be restricted where reasonably necessary to prevent or respond to misuse.

23. Third-Party Services

Our website may rely on third-party services such as:

Payment processors
E-commerce technology providers
Analytics platforms
Shipping carriers
Logistics providers
Advertising platforms
Customer-service systems

Those providers may have separate terms, policies, and privacy practices.

We do not control third-party services outside our own website and operations.

24. External Links

BAVNELORA™ may occasionally provide links to websites operated by third parties.

A link does not necessarily mean that we endorse all content, products, statements, or practices appearing on that external website.

Before using a third-party website, you should review its own terms and privacy policies.

25. Errors and Corrections

Despite reasonable efforts to maintain accurate information, the website may occasionally contain:

Typographical errors
Incorrect product information
Technical display errors
Pricing errors
Inventory discrepancies

Where permitted by law, we may correct inaccurate information and take reasonable action regarding affected orders.

If an obvious pricing or technical error materially affects an order, we may contact the customer before fulfillment or cancel and refund the affected transaction where appropriate.

26. Website Availability

We aim to keep bavnelo.com reasonably accessible but cannot guarantee uninterrupted availability at all times.

The website may occasionally be unavailable because of:

Maintenance
Security updates
Hosting interruptions
Technical problems
Network disruptions
Third-party service failures

We may also modify or discontinue website functionality where reasonably necessary.

27. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its online functionality are provided on an “as available” basis.

We do not guarantee that:

Website access will always be uninterrupted
Every technical error will be corrected immediately
Every feature will remain permanently available
Third-party services will operate without interruption

This provision does not exclude warranties, guarantees, or statutory rights that cannot lawfully be excluded.

28. Product Rights Are Not Waived

Nothing in these Terms eliminates any mandatory legal rights that consumers may have regarding:

Product conformity
Defective goods
Misdescribed products
Refunds
Repairs
Replacements
Cancellation rights
Statutory warranties

Where applicable consumer law provides stronger protections than these Terms, the mandatory legal provisions will apply.

29. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect or consequential losses that were not reasonably foreseeable and that arise solely from use of the website.

However, nothing in these Terms excludes or limits liability where exclusion would be prohibited by law.

This includes any liability that cannot legally be waived under applicable consumer-protection legislation.

30. Customer Responsibility

You are responsible for using products in accordance with:

Product instructions
Reasonable safety precautions
Intended use
Applicable local requirements

BAVNELORA™ is not responsible for loss caused solely by misuse, unauthorized modification, or use contrary to clearly provided product instructions, except where applicable law provides otherwise.

31. Indemnification

To the extent permitted by law, you agree to be responsible for claims or losses arising directly from your unlawful misuse of our website, intentional infringement of third-party rights, or material violation of these Terms.

This provision does not impose responsibility on consumers for matters that cannot legally be transferred to them.

32. Privacy

Your use of bavnelo.com is also subject to our Privacy & Data Policy.

That policy explains how personal information may be:

Collected
Used
Shared
Retained
Protected

Please review the Privacy & Data Policy before providing personal information through the website.

33. Suspension or Restriction of Access

We may restrict or suspend access to certain website functions where reasonably necessary because of:

Fraud
Security concerns
Illegal conduct
Repeated misuse
Material violation of these Terms

Restriction of website access does not remove payment, refund, consumer, or other rights and obligations that arose before the restriction.

34. Severability

If a court or competent authority determines that part of these Terms is invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally possible.

35. No Waiver

If we do not immediately enforce a provision of these Terms, that does not automatically mean that we have permanently waived the right to enforce it later.

Any waiver must comply with applicable law.

36. Governing Law

These Terms and the operation of bavnelo.com are governed by the laws applicable to Shenzhen Qingyunxinke Technology Co., Ltd., subject to any mandatory consumer protections that apply in the customer's country or region.

To the extent legally permitted, disputes involving the operation of the business may be submitted to a court of competent jurisdiction in Shenzhen, Guangdong, China.

However, nothing in this section removes any jurisdictional or consumer-protection rights that cannot lawfully be waived by a customer.

37. Policy Relationship

These Terms should be read together with the other policies published on bavnelo.com, including our:

Privacy & Data Policy
Payment & Checkout Information
Shipping & Delivery Policy
Returns & Refunds Policy

Where a specific policy provides additional details about a particular process, that policy should be read together with these Terms.

Mandatory law will prevail where required.

38. Changes to These Terms

We may revise these Terms when necessary to reflect changes to:

Website functionality
Store operations
Payment procedures
Fulfillment practices
Products or services
Legal or regulatory requirements

The current version will be published on bavnelo.com, and the Last Updated date will be revised when material changes are made.

Changes will apply in accordance with applicable law.

39. Questions About These Terms

If you have questions about these Website Terms & Conditions, please contact us.

BAVNELORA™ Customer Support

Email: service@bavnelo.com
Phone: +86 18976631831
Website: bavnelo.com

Legal Business Information

BAVNELORA™
Owned and operated by Shenzhen Qingyunxinke Technology Co., Ltd.

Owner: ChenWenji