Shipping & Delivery Policy

Last Updated: September 22, 2026

At BAVNELORA™, our goal is to make the delivery process clear from the moment an order is placed until it reaches its destination.

This Shipping & Delivery Policy applies to eligible purchases made through bavnelo.com, which is operated by Shenzhen Qingyunxinke Technology Co., Ltd.

Please review the information below before completing your purchase.

How We Fulfill Orders

BAVNELORA™ works with fulfillment facilities, logistics providers, and shipping carriers to deliver orders to customers in different regions.

Depending on product availability and the destination of your order, products may be dispatched from different fulfillment locations.

This means that:

• The shipping origin may vary by product

• Orders containing multiple products may occasionally arrive in separate packages

• Different packages from the same order may receive separate tracking numbers

• Delivery times may vary depending on destination and carrier availability

Our aim is to use the most appropriate fulfillment route available for each order.

1. Order Processing

Orders generally require processing before they are handed over to the shipping carrier.

Standard Processing Time

Please allow approximately:

2–5 business days

for order verification, preparation, and packaging.

Processing time begins after an order has been successfully submitted and payment has been confirmed.

Business days generally exclude weekends and applicable public holidays.

Peak Periods

During periods of unusually high order volume, including major holidays, promotional events, or seasonal sales, processing may take up to approximately:

6 business days

If additional review is required for payment, address information, or order details, processing may also take longer.

2. Shipping Charges

Unless a different amount is clearly displayed during checkout, a standard shipping charge of:

USD $6.99 per order

may apply to purchases made through bavnelo.com.

The final shipping charge applicable to your purchase will be shown during checkout before you submit payment.

If a promotional shipping offer is available, the applicable discount or adjusted shipping amount will be reflected at checkout.

3. Estimated Delivery Windows

Delivery time begins after the order has been processed and transferred to the carrier.

The following timeframes are general estimates:

These estimates do not include the order-processing period described above.

For example, an order with a 2–5 business day processing period and an 8–14 business day transit estimate may require additional total time from purchase to delivery.

4. Delivery Estimates Are Not Guarantees

The delivery periods listed on this page are estimates rather than guaranteed arrival dates.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier network delays

• Customs inspections

• Public holidays

• Severe weather

• Local delivery disruptions

• Transportation interruptions

• Remote destination requirements

• Incorrect or incomplete shipping information

• High-volume shopping periods

We will make reasonable efforts to provide accurate shipping information, but carrier and customs processing times may vary.

5. Order Tracking

Where tracking is available, customers will generally receive tracking information after the order has been dispatched.

Tracking information may be sent to the email address provided during checkout.

Please note:

• Tracking may not become active immediately after shipment

• Carrier systems can take approximately 1–3 business days to display the first tracking update

• A temporary gap between tracking scans does not necessarily mean the package has stopped moving

• International packages may experience longer intervals between carrier updates

If your tracking information has not updated for an extended period, you may contact us for assistance.

6. Multiple-Package Deliveries

Some orders may be fulfilled from more than one location.

If this occurs:

• Products may arrive on different dates

• Each package may have a different tracking number

• Receiving one package does not necessarily mean the entire order has been delivered

Please review all shipment notifications before reporting missing items from a multi-item order.

7. International Orders, Duties & Import Charges

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other government-imposed fees.

Unless these amounts are expressly included and collected during checkout:

applicable import duties, taxes, and customs charges may be the responsibility of the recipient.

The amount of any such charge is determined by the destination country's customs authority or other relevant agency.

BAVNELORA™ does not control:

• Local import tax rates

• Customs assessments

• Customs clearance procedures

• Government inspection times

• Carrier brokerage charges

We recommend checking applicable import rules in your destination before ordering if you are uncertain about possible charges.

8. Customs Delays

International packages may occasionally be held for inspection or additional customs processing.

Such delays can extend delivery beyond the estimated timeframe.

Where necessary, customers may be asked by a carrier or customs authority to provide information required for clearance.

BAVNELORA™ cannot guarantee the speed of customs processing because these procedures are controlled by the relevant authorities.

9. Shipping Address Responsibility

Customers should carefully review their shipping information before submitting an order.

Please make sure your address includes all necessary details, such as:

• Recipient name

• Street address

• Apartment, suite, or unit number where applicable

• City

• State, province, or region

• Postal or ZIP code

• Country

• Valid telephone number where requested

Incorrect or incomplete delivery information may cause delays, failed delivery, or return-to-sender events.

10. Address Changes

If you notice an error in your shipping address after ordering, contact us as soon as possible at:

service@bavnelo.com

We will make reasonable efforts to review your request.

However, once an order has entered fulfillment or has been transferred to a shipping carrier, we may no longer be able to change the delivery address.

For this reason, we cannot guarantee that every address-change request can be completed.

11. Order Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible after purchase.

Customer Support Email: service@bavnelo.com

We will attempt to accommodate a cancellation request if the order has not already progressed too far into fulfillment.

Once processing or shipment has advanced, cancellation may no longer be possible.

In that situation, the order may need to be handled under our applicable Return & Refund Policy after delivery.

12. Damaged Packages or Products

Please inspect your order after delivery.

If the package or product arrives damaged, contact us promptly and include:

• Your order number

• A description of the problem

• Photographs of the damaged product

• Photographs of the outer packaging where relevant

• Photographs of the shipping label where useful

Supporting photographs help us evaluate the issue with the carrier or fulfillment provider.

After reviewing the circumstances, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

13. Incorrect or Missing Products

If your delivered package contains an incorrect product or appears to be missing part of your order, first check whether your order was divided into multiple shipments.

If all expected packages have been delivered and an item is still missing or incorrect, contact:

service@bavnelo.com

Please provide your order number and sufficient information for us to investigate.

14. Packages That Appear Lost in Transit

Carrier tracking may occasionally remain unchanged for several days, particularly for international shipments.

A delayed tracking update does not automatically mean that a parcel is lost.

If a shipment appears significantly overdue, please contact us so we can review the available tracking information.

Where a carrier or logistics provider confirms that a shipment has been lost, we will review the order and provide an appropriate resolution, which may include replacement or refund where applicable.

15. Marked Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location

• Mailboxes or parcel lockers

• Reception or front-desk areas

• Household members

• Neighbors where appropriate

• Any safe location used by the carrier

You may also contact the carrier for additional delivery information.

If the package still cannot be located, contact service@bavnelo.com with your order number so that we can review the situation.

16. Failed or Refused Delivery

A shipment may be returned to the sender because of circumstances such as:

• Incorrect delivery information

• Incomplete address details

• Repeated unsuccessful delivery attempts

• Failure to collect the package

• Refusal of delivery

• Local customs requirements not being completed

If your package is returned, contact us for assistance.

Available refund or reshipment options will depend on the circumstances, applicable costs, and mandatory consumer rights.

17. Delivery Questions

If your order has passed the estimated delivery period or you need help understanding your tracking information, please contact our customer service team.

For faster assistance, include:

Order Number
Customer Name
Email Address Used for the Order
Tracking Number, if available

Customer Support

Email: service@bavnelo.com
Phone: +86 18976631831
Website: bavnelo.com

Please do not provide passwords, full card numbers, CVV codes, or other unnecessary financial information when contacting us.

18. Our Business Information

For transparency, bavnelo.com is operated using the following business information:

Brand / Trademark: BAVNELORA™
Owner: ChenWenji
Primary Domain: bavnelo.com

Legal Company Name:
Shenzhen Qingyunxinke Technology Co., Ltd.

Business Address:
Room A1311, Building 9, Zone 2,
Shenzhen Bay Science and Technology Ecological Park,
No. 3609 Baishi Road, Gaoxin District,
Nanshan District, Shenzhen

Customer Support Email: service@bavnelo.com
Customer Service Phone: +86 18976631831

BAVNELORA™ is owned and operated by Shenzhen Qingyunxinke Technology Co., Ltd., which operates bavnelo.com and provides customer service relating to purchases made through the website.

19. Important Address Notice

The business address listed above identifies the legal business operating BAVNELORA™.

It should not automatically be used as a product-return address.

If you need to return an eligible product, please contact service@bavnelo.com first and follow the return instructions provided by our customer service team.

Products may be fulfilled and returned through different logistics locations depending on the order.

20. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Shipping services

• Carrier arrangements

• Fulfillment procedures

• Delivery regions

• Applicable legal requirements

• Store operations

The latest version will be published on bavnelo.com with an updated revision date.

Thank you for choosing BAVNELORA™.

We aim to provide clear shipping information, accessible order support, and a consistent delivery process for purchases made through bavnelo.com.