Privacy & Data Policy

Last Updated: September 22, 2026

This Privacy & Data Policy explains how BAVNELORA™, operated by Shenzhen Qingyunxinke Technology Co., Ltd., collects, uses, shares, and protects personal information when you visit bavnelo.com, place an order, communicate with us, or otherwise use our website and related services.

For purposes of this Policy, references to “BAVNELORA™,” “we,” “us,” or “our” refer to Shenzhen Qingyunxinke Technology Co., Ltd., the company operating bavnelo.com under the BAVNELORA™ brand.

By accessing or using our website, you acknowledge the data practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with our website.

Information You Provide Directly

When you place an order, contact us, create an account where available, subscribe to communications, or otherwise interact with our website, we may collect information such as:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order information

• Product selections

• Customer service messages

• Account information, where account functionality is available

• Marketing preferences

• Other information you voluntarily provide to us

Please do not provide unnecessary sensitive personal information when contacting customer support.

2. Payment Information

When you make a purchase through bavnelo.com, payment information may be collected and processed by third-party payment processors or payment gateways.

Depending on the payment method selected, this information may include:

• Cardholder name

• Payment card information

• Billing details

• Payment authorization information

• Transaction identifiers

Full payment-card credentials are generally handled by the applicable payment service provider rather than used by us for unrelated purposes.

We may receive limited transaction-related information necessary to confirm payment, process an order, identify a transaction, handle refunds, or maintain business records.

3. Information Collected Automatically

When you browse bavnelo.com, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technologies used to operate the store.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Referral source

• Pages viewed

• Time spent on particular pages

• Interaction with website features

• Shopping cart activity

• Checkout activity

• Cookie identifiers

• Other device or usage information

This information helps us operate, secure, maintain, and improve our website.

4. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including the following.

Order Processing

We may use your information to:

• Confirm your order

• Process payment status

• Prepare purchases for fulfillment

• Arrange shipment

• Provide order or delivery updates

• Handle cancellations where applicable

• Process returns or refunds

• Address disputes or transaction questions

Customer Support

We may use your contact and order information to:

• Respond to questions

• Identify your purchase

• Resolve delivery concerns

• Handle return or refund requests

• Provide information about products or store policies

Website Operation

We may process information to:

• Maintain website functionality

• Remember shopping-cart selections

• Improve navigation

• Understand how visitors interact with the store

• Diagnose technical problems

• Improve website performance

Security and Fraud Prevention

Information may also be used to:

• Identify suspicious transactions

• Reduce fraudulent activity

• Protect customer accounts

• Protect our website

• Enforce our policies

• Prevent misuse of our services

Marketing and Communications

Where permitted and where appropriate consent has been obtained, we may use contact information to send:

• Store news

• Product announcements

• Promotional messages

• Special offers

• Other marketing communications

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Transactional communications relating to an existing order may still be sent when necessary.

5. Cookies and Similar Technologies

bavnelo.com may use cookies, pixels, tags, local storage, and similar technologies to support website functionality and understand visitor interactions.

These technologies may be used for different purposes.

Essential Technologies

These support core functions such as:

• Shopping carts

• Checkout

• Website security

• Session management

• Order processing

Analytics Technologies

These may help us understand:

• Website traffic

• Page performance

• Visitor interaction

• General usage patterns

Advertising Technologies

Where applicable, advertising or marketing technologies may be used to measure campaigns or provide more relevant advertising.

The availability and operation of these technologies may depend on your location, device settings, consent selections, and the services currently integrated with our website.

6. Managing Cookies

Most browsers allow users to control cookies through browser settings.

Depending on your browser, you may be able to:

• Block cookies

• Delete existing cookies

• Restrict third-party cookies

• Receive notifications when cookies are set

Please note that disabling necessary cookies may affect features such as cart functionality, checkout, account access, or other parts of the website.

Where required by applicable law, additional cookie or consent controls may also be provided directly on the website.

7. When Information May Be Shared

We may share personal information with service providers when reasonably necessary to operate our business and fulfill customer orders.

These providers may include:

• Payment processors

• E-commerce platform providers

• Hosting providers

• Warehouses

• Fulfillment partners

• Shipping carriers

• Logistics providers

• Customer support services

• Analytics providers

• Fraud-prevention providers

• Marketing or advertising service providers

• IT and technical service providers

We expect service providers to process information in accordance with their contractual obligations and applicable law.

We do not authorize service providers to use personal information for unrelated purposes solely because they receive information from us.

8. Advertising and Analytics Partners

Our website may use third-party analytics or advertising services.

Depending on which services are active on the website, these providers may collect or receive information through cookies, pixels, or similar technologies.

Examples may include services provided by companies such as:

• Google

• Meta platforms, including Facebook and Instagram

• Other analytics or advertising partners

These providers operate under their own terms and privacy policies.

Their services and technologies may change over time, and not every service listed above will necessarily be active for every visitor.

9. Legal and Compliance Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable laws

• Respond to valid legal processes

• Cooperate with lawful government requests

• Protect our legal rights

• Protect customers or other persons

• Investigate suspected fraud or abuse

• Enforce our Terms of Service

• Defend against legal claims

We may also disclose information as part of a merger, restructuring, acquisition, financing, asset transfer, or similar business transaction, subject to applicable legal requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required by law.

Retention periods may depend on factors such as:

• Order fulfillment

• Customer service needs

• Returns and refund periods

• Transaction records

• Accounting requirements

• Tax obligations

• Fraud prevention

• Dispute resolution

• Legal obligations

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and operational practices.

11. Security of Personal Information

We use reasonable organizational and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the systems and providers involved, such measures may include:

• Secure website connections

• Restricted access

• Authentication controls

• Payment-gateway protections

• Fraud-monitoring tools

• Technical safeguards

However, no website, network, transmission method, or data-storage system can be guaranteed to be completely secure.

For this reason, customers should also take appropriate precautions when using online services.

12. Your Privacy Choices and Rights

Depending on your location and applicable privacy law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion, subject to legal exceptions

• Request information about certain processing activities

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of eligible marketing communications

• Exercise applicable rights relating to certain advertising or data-sharing practices

Not all rights apply in every jurisdiction or circumstance.

We may need to verify your identity before processing certain privacy requests.

13. California Residents

Residents of California may have additional rights under applicable California privacy laws, depending on the nature and scope of our business activities and whether the relevant legal thresholds apply.

Eligible rights may include requests concerning:

• Categories of personal information collected

• Sources of personal information

• Business or commercial purposes for collecting information

• Categories of third parties receiving personal information

• Access to certain personal information

• Correction

• Deletion

• Opt-out rights where applicable

• Non-discrimination for exercising applicable privacy rights

We will process valid requests in accordance with applicable legal requirements.

14. Global Privacy Requests

Privacy rights vary by jurisdiction.

Customers located in regions with additional privacy protections, including certain jurisdictions in the European Economic Area, United Kingdom, Canada, or other regions, may have rights provided by local law.

Where applicable, these may include rights relating to access, correction, deletion, restriction, objection, portability, or withdrawal of consent.

You may contact us using the information at the end of this Policy to submit an applicable privacy request.

15. International Data Processing

Because BAVNELORA™ operates an online store and may use service providers in multiple jurisdictions, personal information may be processed in countries other than the country in which you live.

Privacy and data-protection laws may differ between jurisdictions.

Where required, we take reasonable steps to use appropriate safeguards for international processing or transfers of personal information.

16. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed to young children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

If appropriate and legally required, we will take reasonable steps to review and delete such information.

17. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

Once you leave bavnelo.com, the privacy practices of the destination website are governed by that third party's own policies.

We are not responsible for the privacy practices, security, availability, or content of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Email and Marketing Preferences

When you provide an email address while placing an order, we may use it for transactional purposes, including:

• Order confirmation

• Shipping updates

• Customer service

• Returns or refund communications

• Important information related to your purchase

Where you separately choose to receive promotional communications, we may also send marketing emails.

You may unsubscribe from eligible promotional messages by using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary service or transaction-related communications.

19. Do Not Track and Browser Signals

Some browsers and devices provide privacy preference signals or “Do Not Track” settings.

Because standards and legal requirements for these signals continue to develop and may differ by jurisdiction, our response to particular browser signals may depend on the technology being used and the legal requirements applicable to the request.

Where we are legally required to recognize a qualifying privacy preference signal, we will process it in accordance with applicable law.

20. Data Incident Response

We maintain procedures intended to respond to suspected security incidents involving personal information.

If a data incident occurs and notification is required by applicable law, affected individuals and/or relevant authorities will be notified in accordance with the timing and procedures required by that law.

21. Changes to This Policy

We may update this Privacy & Data Policy when our practices, website features, service providers, or legal obligations change.

When an updated version is published, the “Last Updated” date at the top of this page will be revised.

We encourage visitors to review this page periodically to remain informed about how personal information is handled.

22. Business Identity

This website is operated under the following business information:

Brand / Trademark: BAVNELORA™
Owner: ChenWenji
Primary Domain: bavnelo.com
Legal Company Name: Shenzhen Qingyunxinke Technology Co., Ltd.

Business Address:
Room A1311, Building 9, Zone 2,
Shenzhen Bay Science and Technology Ecological Park,
No. 3609 Baishi Road, Gaoxin District,
Nanshan District, Shenzhen

Customer Support Email: service@bavnelo.com
Customer Service Phone: +86 18976631831

Shenzhen Qingyunxinke Technology Co., Ltd. owns and operates bavnelo.com under the BAVNELORA™ brand.

23. Privacy Questions & Requests

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us.

BAVNELORA™
Operated by: Shenzhen Qingyunxinke Technology Co., Ltd.

Email: service@bavnelo.com
Phone: +86 18976631831

Business Address:
Room A1311, Building 9, Zone 2, Shenzhen Bay Science and Technology Ecological Park, No. 3609 Baishi Road, Gaoxin District, Nanshan District, Shenzhen

Website: bavnelo.com

When submitting a privacy request, please provide enough information for us to understand and process your request. We may request reasonable verification before releasing, correcting, or deleting personal information.

BAVNELORA™ — Privacy, Transparency, and Responsible Data Handling.