Terms & Conditions

Last Updated: September 22, 2026

Welcome to BAVNELORA™.

These Terms & Conditions govern purchases made through bavnelo.com and apply to your use of our online store, checkout, products, customer service, and related shopping services.

The website bavnelo.com is owned and operated by Shenzhen Qingyunxinke Technology Co., Ltd. under the BAVNELORA™ brand.

Throughout these Terms, “BAVNELORA™,” “we,” “us,” and “our” refer to Shenzhen Qingyunxinke Technology Co., Ltd. unless otherwise stated.

By placing an order through bavnelo.com, you acknowledge that you have read and agree to these Terms & Conditions together with the other policies published on our website.

If you do not agree with these Terms, please do not place an order through our website.

1. Business Information

BAVNELORA™ operates under the following business information:

Brand / Trademark: BAVNELORA™
Owner: ChenWenji
Primary Domain: bavnelo.com
Legal Company Name: Shenzhen Qingyunxinke Technology Co., Ltd.

Business Address:
Room A1311, Building 9, Zone 2,
Shenzhen Bay Science and Technology Ecological Park,
No. 3609 Baishi Road, Gaoxin District,
Nanshan District, Shenzhen

Customer Support Email: service@bavnelo.com
Customer Service Phone: +86 18976631831

Shenzhen Qingyunxinke Technology Co., Ltd. owns and operates bavnelo.com under the BAVNELORA™ brand and is responsible for website operation and customer service relating to purchases made through the site.

2. Eligibility to Purchase

By placing an order, you confirm that:

You have the legal capacity to enter into a purchase transaction
The information you provide is accurate and complete
You are authorized to use the selected payment method
Your purchase is lawful in your location

If local law requires parental or guardian authorization for a purchase, you are responsible for obtaining the necessary permission.

3. Product Information

We aim to provide clear and reasonably accurate information about the products offered on bavnelo.com.

Product pages may include information such as:

Product name
Images
Materials
Dimensions
Color
Variations
Features
Availability
Pricing

However, actual product appearance may vary slightly due to:

Screen settings
Photography lighting
Device display differences
Manufacturing tolerances
Material variation

Minor differences do not necessarily mean that a product is defective or materially different from its description.

4. Product Availability

All products are offered subject to availability.

We may:

Update product details
Adjust available variations
Change inventory status
Limit quantities
Discontinue products
Remove unavailable items

If a product becomes unavailable after you have placed an order, we may contact you and provide an appropriate resolution, including cancellation and refund of the affected item where necessary.

5. Prices

Product prices may change from time to time.

Unless otherwise stated, the price applicable to your purchase is the price displayed during checkout when you submit your order.

The checkout total may include:

Product price
Shipping charges
Applicable discounts
Taxes where collected
Other charges clearly displayed before payment

We reserve the right to correct obvious pricing or technical errors where permitted by law.

6. Currency

Unless another currency is clearly displayed during checkout, transactions on bavnelo.com are generally presented and processed in:

United States Dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply:

Currency conversion rates
Foreign transaction fees
International processing charges

These fees are determined by your financial institution and are outside our direct control.

7. Orders

Submitting an order through bavnelo.com constitutes a request to purchase the selected products.

Before submitting an order, please review:

Product
Variation
Quantity
Shipping address
Billing information
Shipping charge
Discount information
Order total
Payment method

You are responsible for reviewing the information entered during checkout before submitting the order.

8. Order Confirmation

After successful checkout, you will generally receive an order confirmation.

The confirmation may include:

Order number
Products purchased
Order value
Delivery information

An automated order confirmation confirms that we received your order request.

It does not prevent us from completing reasonable:

Payment checks
Fraud-prevention review
Inventory checks
Fulfillment review

9. Order Acceptance

We may decline or cancel an order where reasonably necessary and permitted by law.

Examples include:

Payment authorization failure
Suspected fraudulent activity
Product unavailability
Shipping restrictions
Incorrect or incomplete customer information
Obvious pricing or technical errors
Orders that violate applicable law or these Terms

If we cancel an order after payment has been successfully captured, the applicable amount will be refunded.

10. Order Changes

If you need to change:

A product
Quantity
Variation
Delivery address
Other order information

please contact us as soon as possible at:

service@bavnelo.com

We will make reasonable efforts to review the request.

However, changes cannot be guaranteed once fulfillment, packaging, or shipment has progressed.

11. Order Cancellation

If you wish to cancel an order, contact us promptly.

We will attempt to accommodate the request if the order has not progressed too far into fulfillment.

Once an order has entered advanced processing or has shipped, cancellation may no longer be possible.

In that situation, the applicable return procedure may need to be followed after delivery.

12. Payment Methods

Available payment methods are displayed during checkout.

Depending on availability, these may include:

Eligible credit cards
Eligible debit cards
PayPal
Other payment methods shown during checkout

Payment method availability may vary by:

Location
Payment provider
Card issuer
Transaction eligibility

The options displayed during checkout control which payment methods are currently available.

13. Payment Authorization

Orders may only proceed after successful payment authorization or confirmation.

A payment may fail for reasons such as:

Incorrect payment information
Insufficient funds
Bank restrictions
Fraud-prevention checks
Billing address mismatch
International transaction restrictions

If your payment is declined, please verify your payment information or contact your payment provider.

14. Payment Security

Payments are processed using applicable third-party payment gateways and service providers.

Payment providers may apply their own:

Encryption
Authentication
Fraud-prevention systems
Security controls
Authorization procedures

Please do not send full card numbers, CVV codes, banking passwords, or similar sensitive payment credentials by email.

For more information, please review our Payment & Checkout Information page.

15. Shipping and Processing

Orders are processed according to our published Shipping & Delivery Policy.

Standard processing time is generally:

2–5 business days

During higher-volume periods, processing may take up to approximately:

6 business days

Processing time is separate from estimated carrier transit time.

16. Shipping Charges

Unless another amount or promotional shipping offer is displayed during checkout, a standard shipping charge of:

USD $6.99 per order

may apply.

The final shipping amount will be displayed before you complete payment.

17. Estimated Delivery Times

Estimated transit times after dispatch are generally:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days

These are estimates and not guaranteed arrival dates.

18. Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Customs inspections
Severe weather
Public holidays
Transportation disruption
Remote-area delivery
Local delivery issues
Incorrect address information

We will provide assistance where reasonably possible, but third-party carrier or customs processing times cannot always be controlled.

19. Tracking

Where tracking is available, tracking details are generally provided after shipment.

Carrier systems may take approximately:

1–3 business days

to display the first tracking update.

Temporary tracking gaps do not necessarily mean that a package is lost.

20. International Orders

International shipments may be subject to:

Customs duties
Import taxes
Brokerage charges
Government fees
Other destination-country charges

Unless such amounts are expressly collected at checkout, they may be payable by the recipient.

BAVNELORA™ does not determine destination-country customs charges.

21. Returns

Eligible products may generally be returned within:

30 days after delivery

subject to the requirements in our Returns & Refunds Policy.

A standard return generally requires the product to be:

Unused or reasonably consistent with return requirements
Complete with relevant parts or accessories
Returned with suitable packaging where reasonably possible
Supported by proof of purchase or an identifiable order number

Return eligibility may vary depending on the circumstances and applicable law.

22. Return Authorization

Please contact us before sending a return.

Email: service@bavnelo.com

We will provide the applicable return instructions after reviewing the request.

Do not automatically send products to our registered business address unless customer support specifically instructs you to do so.

The registered business address and the return-processing location may be different.

23. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

For eligible change-of-mind returns, return shipping may be the customer's responsibility unless applicable law requires otherwise.

For confirmed incorrect, damaged, defective, or materially non-conforming products, we will provide the appropriate remedy in accordance with our policies and applicable law.

24. Refunds

Approved refunds are generally issued to the original payment method.

After we initiate an approved refund, please allow up to approximately:

10 business days

for the transaction to appear.

Actual posting times depend on your bank, card issuer, PayPal, or other payment provider.

25. Exchanges

We generally handle exchanges through a return-and-reorder process.

If you want a different product or variation:

Contact us regarding the original item.
Follow the return instructions provided.
Place a separate order for the replacement product where appropriate.

26. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Incomplete
Materially different from your order

Please include, where relevant:

Order number
Description of the issue
Product photos
Packaging photos
Shipping-label photos

We will review the information and provide an appropriate resolution.

27. Missing Products

If an order appears incomplete, first check whether it was shipped in multiple packages.

Different packages may:

Arrive on different dates
Have separate tracking numbers
Be fulfilled from different locations

If all expected packages have arrived and an item is still missing, contact customer support.

28. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please first check:

Mailboxes
Parcel lockers
Front desk or reception
Safe delivery areas
Household members
Neighbors where appropriate

You may also contact the carrier.

If the package still cannot be located, contact us for review.

29. Failed Delivery

Delivery may fail because of:

Incorrect address
Incomplete address
Repeated unsuccessful delivery attempts
Failure to collect the parcel
Refusal of delivery
Customs requirements not being completed

If an order is returned because of a delivery issue, available refund or reshipment options will depend on the circumstances and applicable law.

30. Personal Use

Unless otherwise agreed in writing, products sold through bavnelo.com are intended primarily for ordinary customer use.

We may review unusually large, repeated, or suspicious orders where reasonably necessary for:

Fraud prevention
Inventory management
Legal compliance
Operational reasons

31. Intellectual Property

Content available on bavnelo.com may include:

BAVNELORA™ branding
Logos
Text
Product photography
Graphics
Illustrations
Page layouts
Design elements

These materials may be owned by, licensed to, or lawfully used by Shenzhen Qingyunxinke Technology Co., Ltd. or relevant rights holders.

They may be protected by copyright, trademark, and other intellectual property laws.

32. Permitted Use of Website Content

Website content may be viewed for lawful personal and shopping purposes.

Unless authorized or permitted by law, you may not:

Commercially reproduce protected content
Republish substantial website materials
Misuse BAVNELORA™ branding
Create misleading copies of our website
Remove ownership notices
Use protected content to impersonate our business

33. Customer Reviews and Submissions

If you submit a review, comment, photograph, or other content, you confirm that:

You have the right to submit it
It is not intentionally false
It does not violate another person's rights
It does not contain unlawful or harmful content

We may moderate or remove content that violates these Terms.

34. Privacy

Personal information is handled according to our Privacy & Data Policy.

The policy explains how information may be:

Collected
Used
Shared
Retained
Protected

By using the website, you acknowledge the practices described in that policy.

35. Third-Party Services

Our store may use third-party providers for functions such as:

Payments
Website hosting
Shipping
Fulfillment
Analytics
Customer support
Fraud prevention

These providers may operate under separate terms and privacy policies.

36. Third-Party Links

Our website may contain links to third-party websites.

We do not control independent third-party sites.

Their own:

Terms
Privacy policies
Security practices
Content

will apply when you use those services.

37. Website Availability

We aim to maintain reasonable website availability.

However, access may occasionally be interrupted because of:

Maintenance
Software updates
Hosting issues
Network outages
Security events
Third-party service failures

We do not guarantee uninterrupted access to every website function.

38. Disclaimer

To the extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that:

Every website feature will always be available
Every technical error will be corrected immediately
Third-party services will remain uninterrupted

Nothing in this section excludes consumer rights or warranties that cannot legally be excluded.

39. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Qingyunxinke Technology Co., Ltd. is not responsible for indirect or consequential loss that was not reasonably foreseeable and arose solely from use of the website.

Nothing in these Terms excludes liability that cannot legally be excluded.

Nothing in these Terms limits mandatory rights relating to defective or non-conforming products.

40. Force Majeure

We are not responsible for delays caused by events outside our reasonable control, including:

Natural disasters
Severe weather
War
Civil disturbance
Government restrictions
Public-health events
Carrier disruption
Labor disputes
Utility outages
Telecommunications failures

Mandatory customer rights remain unaffected where applicable.

41. Consumer Rights

These Terms do not remove rights that customers may have under mandatory consumer-protection law.

Depending on your location, you may have statutory rights relating to:

Product conformity
Defects
Refunds
Repairs
Replacements
Cancellation
Withdrawal
Delivery

Where applicable law provides stronger protection than these Terms, mandatory law will apply.

42. European Union Consumers

Consumers located in the European Union may have additional statutory rights for eligible distance purchases.

These may include a 14-day right of withdrawal, subject to applicable conditions and legal exclusions.

Such rights may apply independently of our general 30-day return policy.

43. Governing Law

These Terms are governed by the laws applicable to Shenzhen Qingyunxinke Technology Co., Ltd., subject to mandatory consumer protections that may apply in the customer's country or region.

To the extent legally permitted, disputes involving the operation of the business may be submitted to a competent court in:

Shenzhen, Guangdong, China

Nothing in this section removes legal rights that cannot lawfully be waived.

44. Dispute Resolution

If you have a concern regarding an order or transaction, we encourage you to contact customer support first.

Many issues involving:

Orders
Payments
Delivery
Returns
Refunds

can be reviewed directly.

Nothing in this section prevents either party from exercising legal rights available under applicable law.

45. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in:

Store operations
Products
Payment procedures
Shipping arrangements
Policies
Legal requirements

When an updated version is published, the Last Updated date at the top of this page will be revised.

46. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

47. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it later.

48. Entire Agreement

These Terms & Conditions should be read together with the policies published on bavnelo.com.

Together, they form the terms governing purchases and related use of our online store.

Where mandatory law conflicts with these Terms, mandatory law will prevail.

49. Contact Information

If you have questions regarding these Terms & Conditions, please contact us.

BAVNELORA™
Owned and operated by Shenzhen Qingyunxinke Technology Co., Ltd.

Owner: ChenWenji